Terms of Service
Last updated October 1, 2026 · Effective immediately for new customers
Use BeHost lawfully, pay for what you order, and we'll keep your services fast, secure and online — with a 30-day money-back guarantee and automatic SLA credits if we fall short.
1. Acceptance of terms
These Terms of Service (“Terms”) form a binding agreement between you and BeHost, Inc. (“BeHost”, “we”, “us”). By creating an account, placing an order or using any BeHost service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
2. Your account
You must provide accurate information and keep it up to date. You are responsible for all activity under your account and for keeping your credentials secure. We strongly recommend enabling two-factor authentication. Notify us immediately of any unauthorised access.
3. Services & plans
Plan resources, features and limits are described on our pricing pages at the time of purchase. Shared hosting plans are subject to fair-use policies designed to protect performance for all customers. We may improve or modify features, but we will not materially reduce the core resources of a plan during a paid term.
4. Billing & renewals
Services are billed in advance for the term you select. Introductory prices apply to the first term only; renewals are charged at the standard rate shown at checkout. Services renew automatically unless you disable auto-renew. We email you at least 30 days before any annual renewal.
- Prices exclude applicable taxes unless stated otherwise.
- Failed payments may lead to suspension after a 14-day grace period.
- Upgrades are prorated; downgrades take effect at the next renewal.
5. Refunds
Hosting fees are fully refundable if you cancel within 30 days of your initial purchase. After 30 days, annual hosting plans are refunded pro rata for unused full months. Domain registrations, transfers, SSL certificates and third-party licences are non-refundable once provisioned.
6. Acceptable use
You may not use BeHost to host or distribute illegal content, malware, phishing pages or spam; to infringe intellectual property; to attack other systems; or to mine cryptocurrency on shared resources. We may suspend services that threaten the security or stability of our network, and will notify you whenever reasonably possible.
7. Uptime SLA
We guarantee 99.99% monthly network and infrastructure uptime for shared, WordPress and VPS services, and 99.999% for Cloud Enterprise and dedicated clusters. Scheduled maintenance announced 72 hours in advance is excluded.
| Monthly uptime | Service credit |
|---|---|
| 99.0% – 99.99% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
8. Limitation of liability
To the maximum extent permitted by law, BeHost's total liability for any claim is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or data, except where such limitation is prohibited by law.
9. Termination
You may cancel at any time from your dashboard. We may terminate for material breach after notice and a reasonable opportunity to cure. On termination, you have 14 days to download your data before it is permanently deleted from our systems and backups.
10. Contact
Questions about these Terms? Email legal@behost.com or write to BeHost, Inc., 548 Market St, Suite 400, San Francisco, CA 94104, USA.
