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FAQ
Questions, answered.
Can't find what you're looking for? Our engineers reply in under a minute, around the clock.
What happens after the 30-day money-back period?
If you cancel within 30 days we refund 100% of your hosting fees — no questions asked. After that, you can cancel at any time and we'll refund the unused portion of annual plans pro rata. Domain registrations are non-refundable once they're processed by the registry.
Will you migrate my existing website for free?
Yes. Every plan includes unlimited free migrations handled by our engineers. We copy your files, databases and email, test everything on a temporary URL, and switch DNS only when you approve — so there's zero downtime.
How does BeHost guarantee 99.99% uptime?
Every server runs on redundant power, networking and NVMe RAID-10 storage across Tier IV facilities, with live failover between availability zones. If we ever miss our SLA, you automatically receive service credits — you don't even need to ask.
Can I upgrade or downgrade my plan later?
Instantly, from your dashboard. Upgrades are applied live with no downtime and you only pay the prorated difference. You can move from Web Hosting to VPS or Cloud at any time and we'll carry your sites across for you.
Which payment methods do you accept?
All major credit and debit cards, PayPal, Apple Pay, Google Pay, SEPA, wire transfer for annual enterprise contracts and a range of cryptocurrencies. Prices are shown in USD and can be billed in 14 currencies.
Do you offer discounts for nonprofits and education?
Yes — registered nonprofits, schools and open-source projects get 50% off any shared, WordPress or cloud plan. Reach out to our sales team with your documentation and we'll apply the discount to your account.
